Air Fryer Problems & Troubleshooting Help

When you purchase a new appliance, it can be hard to determine whether it is behaving correctly or not.

Is the sound it makes normal? When is it time to call the manufacturer?

Air fryers are solid little machines, but as with any appliance, things can go wrong. It could have a defect before you even buy it, as some manufactured items are just lemons, an accident could happen, or problems could be due to improper use.


Need help finding your air fryer owner’s manual?

Click here to post a manual request.


Troubleshooting Discussion

Need help with your air fryer? Post the problem you’re having below and we’ll try to help!

featured image source: Fiona Moore

147 thoughts on “Air Fryer Problems & Troubleshooting Help

  1. Love my air fryer but the handle on the basket has broken and I can’t find where to get a replacement basket. Can you help

  2. I have a power air fryer Model AF-530 and I am disappointed with it. I dip my chicken in egg batter and then flour it. When it cooks half the time I try to turn it over it has stuck and it also has my kitchen all smoked up. I need help.,,

  3. @Norma How long have you had your air fryer? There might be grease buildup inside the cooking elements. You needs to spritz the basket with a little oil when you are cooking with flour.

  4. I have tried 3 different Oil Free Fryers, they worked ok but they beep a lot between cooking, even when the basket is outside it keeps beeping. At least 20 – 25 Sec and the noise is louder than a Smoke alarm. (The noise is so strong it gives us almost a hear attack and all my dogs run to the backyard and refuse to come back in the house). All 3 are doing this and not all can have a defect, what is it I’m doing wrong. Red the instructions 3 times. Tried the Farberware Fryer, the Power Air Fryer and the NuWave. Don’t know what I’m doing wrong, please help.

  5. @Gisela I just bought both the Power Air Fryer and Nuwave 6 qt but haven’t hooked them up yet. I’ll do a little investigating and research to see if I can duplicate the problem your having.

  6. Thanks for your answer. I have the NuWave 3qt at my home ready to return. I will wait with the return until I got some more news from you. Thanks soooo much for your help. I like the fryer but not the noise.

  7. I have the Power AirFryer Oven, Model: CM001. Twelve minutes before the timer went off, it started beeping and would not stop. Even unplugging it and letting it sit unused for as while does not stop it. Once it is plugged in again, it starts back where it left off before being unplugged. None of the buttons, including the power button, have worked since the beeping started. I even left it on and let it run its course. Once the fryer stops, the beeping continues and the buttons still do not work.

  8. Hello.
    I cooked frozen prawn croquettes in my Airfryer and they came out cooked through and crispy, but they didn’t look very good. They actually looked the same uncooked beige as when I put them in. Should I have added oil?
    Thank you

  9. I have the 6 qt nuwave airfryer. We used it 2 times without any problems. On the 3rd night we placed 3 boneless pork chops, and had to add additional time to get them cooked. At the end of the cycle, unit began beeping continuously, and all buttons nonfunctional. You cannot see any display of numbers at all. We unplugged the unit, and planned to use it again the next night. Upon plugging it in, the unit still makes the continuous beeping, and no buttons function or displa rendering it useless. We have tried multiple plug outlets, but same issue. Does anyone know how to fix this problem? Will try calling nuwave again tomorrow, but they have limited business hours!

  10. Plugged mine in and started cooking some fries and half way through it shut down. Now it wont turn on and smells like burning wires. Very 1st time using it

  11. I just used my Brio 6qt fryer 1st time, made some fries. Tried a second batch and cant get it to turn on been 15 minutes thought it needed a cool down period. Help

  12. I just used my Nuwave 6qt for the first time – the house is filled with a chemical plastic smell, the food tasted like it as well. I’ve read it can be an issue and some people say it never goes away.

  13. I pushed the eject button by mistake on my chefman model R138-OPP and I can not get the basket with my food out. what can I do

  14. Hi I opened new air fryer . But my fan won’t work with that . It showing power button on . Indicates heat light also . But won’t heat . Please suggest this problem solution .

  15. I just bought the nuwave Brio 6 qt. I put it on preheat and it said it was ready, it made a rattling noise and then E3 showed on the display (overheat). I tried calling customer service but it was closed. I don’t feel real confident in using it now. Is overheating an issue?

  16. My air fry oven’s fan will not turn on. The element heats it though. What can I try before calling the manufacturer?

  17. Got air fryer for Christmas. Dryer off 3 chicken thighs. Battered them. Put in basket turned on 396 degrees for 20 minutes. Opened up and chicken still covered with flour. Cooked for another hour before meat was done lightly browned skin and was stocked to basket. What’s wrong big let down!

  18. I used my power air-fryer for the first time using the rotating mesh basket last night. It rotated fine for about 3 or 4 minutes then quit rotating. I tried reinserting it and the first time it worked for about a minute. After that it wouldn’t rotate at all. You can see where it looks like it’s trying to rotate but isn’t catching. It was about a pound of tater tots. I ended up using the flat basket tot finish cooking them. Am I doing something wrong?

  19. I own a Cook’s Companion 4.2 qt air fryer and it has a chemical hot rubber smell when I turn it on. I thought it was because it was new, so I let it run empty for about 15 min on 400 to “burn off” the smell, but that didn’t work. Anyone else have that problem? I’m afraid to cook anything in it because I don’t want the food tasting like hot rubber.

  20. My Costway brand air fryer from ebay has that plastic smell and food taste too.The chicken didn’t brown and meat.temp. was only 150 degrees.I’m trying to return it also.How do you know if its.working right- food doesn’t look cooked or brown enough?

  21. I bought the NuWave Brio a week ago, tried using it once and got an error code of E3. I sent a message on this forum, my husband emailed them and tried calling and was on hold over an hour and he finally hung up. I have decided to return it and get another brand because of this (customer service). Thanks but no thanks Nuwave!

  22. How long have you had your air fryer? Is it brand new? I’ve seen this issue a few times even on brand new air fryers. My guess is the abuse they take during shipping might knock the fan component loose.

  23. I own the power AirFryer XL and every time I open the basket to flip my food or check on it, it won’t close and start again. When hot it seems the basket doesn’t fit. I have to wait for it to cool down before I fall mush cooking. Did I get a lemon??

  24. We just bought a nuwave 6qt air fryer. We used it thr other fay on tater tots from the store and they turned out surprising well for being beginners. Well I tried to do some fries today and I think I have an issue. I put it to 400 degrees and hit the preheat and hit start. The fan kicks on but that’s it. It doesn’t get hot at all. I left it in preheat for over 10 minutes and the pan as well as the element are room temp. I’m certain yhat they are meant to last more than one use, any ideas? Thanks

  25. I had a brand new power air fryer XL. Loved it. Made the turkey Reubens, bacon wrapped tots. But, out of nowhere, the screen stopped working completely, and when I plug it in, it immediately turns on and runs and I don’t know what setting or temperature it’s running at and there’s nothing I can do to change it because the screen never comes on. Any ideas? Please

  26. Hi I have the power airfryer xl and whenever I use it my dogs FREAK out shake, whine and pant like crazy go outside and won’t come in they have never been sensitive to sound before but thinking the beeping is to much for them is there anyway to shut the beep off ?? Love the product but can’t keep putting my dogs through this 😞 Any help would be great !!

  27. I have NEW Healthy Choice Air Fryer Model No AF1050, when I turn it on all the lights on panel flash and machine beeps and after a little while just switches itself off, does anyone know what the issue can be please

  28. Having the same problem. Bought it today, using it for the 1st time. Put food in, cook for time limit. Turns off, take basket out to flip and wont slide it easy. Have to let it cool before it will power back up.

  29. My air fryer turns on and sound like it’s cooking but after the timer goes off the food is still cold and uncooked. I have only used it one time previously and it worked fine.
    What could be the problem?

    Power Air Fryer XL

  30. @April my guess is you have a gowise air fryer? E1 would be an electrial error. How long have you had your air fryer?

  31. We have the power fryer XL and when we first got this we noticed a big plastic type smell and taste to the food and unit we thought it was just new but now have used many times and we just cannot get the slight plasticy unit taste to stop… I am
    Not a fan of heating and cooking with plastic and noticing most of the inside of the unit is plastic is concerning now to me but we love how well it cooks! Got any ideas??? My biggest thing is that it’s safe

  32. When I tried to fry shrimp and chicken it was not given batter golden brown. It looked like straight flour and dried out!

  33. I have a Nuwave 10 qt brio air fryer, love it to death, but the lid will not close, got it for Christmas. Tried everything to get it to close, but it will not! Hoping for any kind of help, thanks

  34. Hello,

    Someone mentioned this before and I’m having the same issue, we just used our air fryer for the first time and the whole house smelled like burned plastic and my food tasted exactly like it? Is this possibly an issue with the air fryer? My husband was making chicken wings?

  35. The handle on my Philips Airfryer came loose, meaning the latch connecting basket to base was insecure. Bought a mini offset wrench with thin, 22 mm., head and tightened the two recessed screws at bottom of handle fixing. You can’t actually see screw heads but they are Philips (crosshead). They probably loosen from shaking the basket.
    Perfect again

  36. I have a 6qt Emeril Lagasse AF that has worked perfectly since I got it in Nov 17. Today I was trying one potato for chips. I sliced it thinly, soaked the slices overnight in cold, lightly salted water in the fridge. Then I nuked them for 3min, and dried them before putting them in the AF. I cooked them for 5min at 375 and all was well. I flipped them over and put them back in, and my AF won’t cook. The timer works fine. I’ve tried several times, I let it cool off, nothing! There’s nothing blocking anything. The door fits fine. It’s nice and clean. I didn’t use any oil; I hardly ever do. Any help would be greatly appreciated!!

  37. Got a salted air fryer turn it on and after about 5 mins it completely shuts down really pissed of not cheap have lost receipt can anyone help

  38. Used my new NuWave Brio Healthy Digital 6Qt three times, now it want get power. Want come on. How do I make it get Power?

  39. We just got a NuWave 6qt Airfryer Model 37001. Used it the first night for french fries at 1800 watts on the frozen fry setting. Used it last night to make frozen pierogies on one side and frozen chicken tenders on the other. Ran for about 6 minutes then completely shut off. No buttons worked, blank screen. It sat for about another 7-8 minutes unplugged, I heard a click, plugged it in and it started up. It shut down on me again and basically the same process to get it going again. Am I doing something wrong?

    Is it necessary to press the pause button before pulling the basket out while cooking? I need to shake up whats in there sometimes to cook evenly and it seems like it shuts down shortly after i pulled the basket and returned it to the cooker.

  40. I purchased the Power XL 5.3Qt airfryer from Maxkon in Nov 2017. Had been used it many times without any problem but today, after heating it for 15 mins, set temperature 390o F and time for 15 mins to fry the pork chops. Machine working but when I open the basket after it beeped, nothing happened to the meat (still raw). What wrong with it?
    I unplug the AF and plug it in, still have the same problem. What should I do to fix it? Please help.

  41. Hi, i just bought a new air fryer. And when i try to turned it on the first time it displayed an “E01” on its led display. I’ve reassemble the basket, plug in and out, try trouble shooting it but it still display the error. What shud i do?

  42. I used my Nuwave Brio 6qt 3 times and now it’s not heating up… Turn it on to preheat and it’s never heat up.. Big disappointment

  43. We have a power airfryer XL, trying to use if 1st time, making wings. 1st 10 minutes went fine, opened it to flip wings, now it keeps giving an E1 message, will run a minute, then E1 again.

  44. We have the same issue. Super frustrating! Very poor design. Hoping they create a fix for it because we love ours and don’t want anything smaller.

    Fingers crossed!

  45. We got our fryer last week and used it and now the fan doesnt work. Im reading all the trouble comments and I think im sending it back. I think they need to go back to the drawing board.
    Greg

  46. I have a 6qt red Paula Deen air fryer last night the lights would not turn on and would not heat tries again today and still nothing it literally shut off while cooking in it…

  47. Hi I have a Healthy Choice 10 air fryer model no AF1000B. Got it yesterday and tryed to cook fries in it last night set suggested time and temp. All through cooking the light was going on and off at the end of the time raw warm chips. Lemon or am I doing something wrong.

  48. I have a 10 Qt. Nu Wave Brio Air Fryer.
    I am sure I would love it, IF the basket had a handle to lift it out!
    I can’t believe this VERY important piece of equipment was left off of the design.
    When I try to remove the basket after cooking, not only do I get blasted in the face by the heat, but I get burned trying to remove it.
    Even with pot holders, due to the layout, it is very difficult to remove the basket.
    Someone should have put more thought into it.
    I’ve had it for a few months, so I’m sure I can’t return it.
    I will however buy another brand that has a handle!!!
    Lessons learned.

  49. Ours does as well, I am hoping it’s not unhealthy. I’ve recently seen a blog that mentions Benzene as a by product of heated plastic, which is highly dangerous.

  50. I just got the AirFryer Oven used it once everything worked perfectly, I tried it today and the fan does not run !

  51. I cooked with my nu wave this evening for the first time and the sweet potatoe fries would not brown, Also it makes a great deal of noise while cooking. The noise is so
    louds, you can’t even try to talk. Please help, I love this machine.

  52. I am in the middle of cooking chicken thighs and I paused the fryer to check on the thighs. I checked them, slide the basket back in and now I am unable to turn it back on. I tried different outlets and still it will not power up. May it have a feature to prevent it from over heating and may power up once it cools down? We’re still new to this! I’m hoping it’s not fried…pun intended.

  53. My dog freaks out too..but their is no beeping. I can’t figure out why she shakes and pants so hard when it’s on.

  54. I have a Air Fryer Oven. I’ve used it one time and now it doesn’t blow any air? It gets hot but know air is blowing.

  55. I just purchased my Power Air Fryer oven on 2/14/18. Today, my second time using the oven and basket. One end of the basket broke off at the hinge end.

  56. My healthy choice air fryer i just purchased turns on anx heats up but doseent seem to make any noise.
    Is this right?
    Thanks Annette

  57. I bought air fryer a year ago haven’t used it Just plugged it up will not turn on touched on icon several times nothing lights up outlet okay

  58. My Fiance and I bought a PowerAirFryer Oven. We have literally used it 3 times and on the second time we heard no fan but thought nothing of it because we were cooking different items. It didnt cook it all the way so had to switch to the oven. Just tried it now on some chicken thighs and no fan just some heat!??! Something is wrong or were not using it right? We need a solution.

  59. I’ve been reading everything I can find on air fryers to perchise the right one. After reading all these comments I think I will stick to my oven.

  60. I have a koolle air fryer. I tried making chips at 200 for 20 mins they come out burnt on outside and under cooked inside. 1 spoonful of oil in bottom of air fryer too. What am I doing wrong?

  61. We have a Power air fryer XL for a few months now, and have the same problem with the burnt plastic smell. We have used it about 6 times now and thought at first it would go away, but it never did. I also noticed several other people have posted the same thing. Any answers or explanation for this? Has anybody tried calling the manufacturer about this?

  62. Just bought the power air fryer oven CM001. The mesh basket will not rotate at all even when it is empty. Very disappointed in this product. I will be calling manufacturers first thing in the morning.

  63. Just got a gowise air fryer less than a week ago and worked great at first now fan won’t turn on. Anything I can do?

  64. I put my basket in. It it won’t turn. I tried it empty and with fries in it. Anyone know what’s wrong?

  65. SHOULD THE PLASTIC BOTTOM OF AIRFRYER GET DISCOLORATION PHILIPS XXL THIS IS THE ONE I PURCHASED USED IT THREE TIMES HAD IT FOR TWO WEEKS IS THIS NORMAL

  66. Bought the nuwave Brio because it was bigger just last Friday 3/9/18. Have tried to use it 3 different times, but it makes the house smell like burning plastic and the food even worse. It is going back!

  67. I just got the new Power Air Fryer Oven, used it twice, the rotisserie feature stopped working and the oven gives me an EO1 after 2 minutes of running now, what can I do?

  68. My Nuwave model 36001 do not start. The Open ligth do not turn off went I put the frier basket in. We used this frier only three times. I am sure that the frier basket are install in correct.

  69. My Simply Ming air fryer makes things smell like that also!!! It’s a chemical smell and taste and is frustrating!
    DOES ANYONE KNOW WHY? OR HOW TO REMEDY THIS PROBLEM? PLEASE HELP MY FAMILY, we love cooking with it but don’t love that smell/taste.
    Thank you!!

  70. My Power AirFyer Oven XL rotisserie function will not spin! I’ve tried the basket as well, it won’t turn either.

  71. The nut and washer came off the fan. Which goes on first? The washer then the fan? Or the fan then washer and nut?

  72. Cm-001

    Everything works except fan doesn’t come on. Coil gets red hot but no fan. Waited long time in preheat. No fan!!

  73. I’ve got a tefal actifry 2013 model it won’t turn I’ve changed the motor and transmission shaft it work for a few seconds and stopped could anyone think Wat else wrong on it I’ve put a 4 watt bulb on the 2 blue lead that works

  74. My new power air fryer oven when turned on the air fan does not run and blow air and doesn’t work properly.

  75. March 29,2018
    I bought the power air fryer oven on line from the company in Nov 2017, with 4 monthly installment payments. In March 2018, the motor would not stop running, 30 minutes after it was off, and the electrical cord got very hot. The only way to stop it was to unplug the cord. I called the number in the booklet to report this, and see what would be done. I was told nothing could be done, because I did not get the warranty. Now, I own a useless piece of junk. Users, be careful of the over heating electrical cord. Lesson learned.

  76. I got the oven for Christmas (so it’s not old) and normally works like a dream but today, plugging it in, it didn’t make the same little “hum” it usually does and it is heating the fries but not “cooking” them.
    The oven is hot to the touch but its more defrosting than cooking.
    I’ve now hit every button, tried another outlet but I’ve not remedied the issue,
    any ideas?

  77. I am seeing similar things. 1. The smell of plastic and awful taste to the food. 2. At first we couldn’t get the fan to shut off, now the fan doesn’t work at all. We just received our power airfryer,8 quart. Why won’t the fan work.

  78. Got air fryer as a work anniversary gift. I cooked with it once and it worked perfectly. Now the power button totally stopped working. It will not pop back out. Any ideas?

  79. My fryer won’t work unless you hold the door open not impressed same as old appliances that had the magnetic cord

  80. My power air fryer oven mesh basket door broke off the hinges. I had it for over a month and used it a few times. While I was cleaning it today the hinges from the door just popped off.

  81. Did you end up fixing your problem, mine is doing the same thing but doesn’t turn itself off, just sits there with one constant beep, the lights work on the controls but can’t actually use it at all

  82. Drawer will not close on nuwave 6qt fryer. Used 3 or 4 times before and now the drawer wont close. Took basket out. Cleaned. But still. Will not close. Help?

  83. I purchased my Nuwave fryer in December 2017 and the basket will no longer close. It doesn’t look broken. I cant see what the issue could be

  84. the best air fryer is the faberware only two turn knobs one for time one for temp still working after 3 yrs

  85. I had that same problem with the air fryer oven till I realized I wasn’t pushing the rotate button. not trying to be funny but I made that mistake did you push your rotate button?

  86. I have a Paula Deen 5.3 qt air fryer. I have had nothing but trouble with this product. The first one I sent back because after 2 months of use all of the numbers and pictures rubbed off. Sent it back got a new one after calling them 5-6 times no one would return my call. Now after 4 months, when I open the the drawer the fryer starts, when I close the basket it stops. What the hell. Just ordered a new basket when this happened. Will have to send the new basket back as the fryer is malfunctioning. Can anyone help?

  87. I purchased a Power Air Fryer and used it only one time. Now when I plug it in the outlet, it emits a loud noise like a fire alarm. What is going on?

  88. I bought the 6-quart air fryer (Model #37001) for my home December 2017. Loved it so much, I bought 2 more for our children for Christmas presents. Now, however the fan does not always work properly and makes the strangest noises. The fan starts really slow for several minutes, makes a terrible noise and then it speeds up with yet a different noise almost like the fan blade is restricted, damaged or hitting something. It is more than 8 inches from my backsplash and it is on a heat resistant mat. I have no clue what is wrong with it.

    Any ideas? What is the warranty on getting a replacement?

  89. Using my Nuwave air fryer for the first time tonight. It is taking forever to preheat to 400. It’s been a half hour and not heating. Ideas?

  90. After much badgering my son presented me with the Pro power air fryer as a mother’s day gift.I am not happy with the burned plastic smell emitted from air fryer during and after cooking ,as well as a plastic smelling food .I washed all part of the device,interior and exterior and racks . Not liking this device ,will be returning to Wal-Mart. Wish I had read the reveiws.

  91. Hi !! I have a goWise GW22731 air fryer, I’ve only used it once and it does not turn me on anymore! the digital touch screen does not work. what should I do ?

  92. Just bought it. I made some fries the first night and everything worked fine. Was going to make zucchini the following night but the fan quit working. If you are going to sell something, obviously it should pass testing. From what I read the fan seems to be quite the complaint. Don’t you think you should give this problem some attention.

  93. Just got my Power AirFryer Oven a week ago. Tried making rotisserie chicken and it came out great. Went to use it again this morning and the light for the power shows and the inside light also comes on but it will not let me press the power button to select anything. Anyone else had this problem? How do you fix it or does this mean it is defective and needs to be returned to the company….geez, I only used it once…a lot of money for a fail product.

  94. Has there been a reply to all of the people complaining about the fan not working, I have the same issue on my Power XL Pro Air Fryer.

  95. I have just purchased a cooks air fryer. Tried to use it last night but could not get it
    to come on. I put the temp. and time on but never got hot. There was a rattle –
    the doors were completely shut to it. What am I doing wrong? Hope I didn’t get a
    lemon!!

  96. I have a power air fryer I loved it had it for about 6 months now went to plug it in to use it now it will not heat up can you tell me what to try

  97. I have a GoWISE air fryer that we have only had since Christmas. 6 months. My son went to use it and now it’s not getting hot. Is there something I can do to fix this?

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  99. I purchased 2 5.8 qt 2 Todd English A/F off of EVINE. One works fine, but one gives me an E1 error and It has been sitting in the box ever since. Is there a DIY FIX that will help me? Otherwise it is going to the trash.

  100. I got a power air fryer oven plus for mother’s day and my rotisserie and mesh basket won’t turn can anyone help me solve this issue ???

  101. I got a power air fryer oven Plus as a mother’s day gift And I can’t get the rotisserie or the mesh basket to rotate can anyone help me resolve this issue ???

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  103. I have an elite platinum air fryer model number EAF-1616. It needs a heating element. It won’t heat up blows cold air. I’ve looked and looked can’t seem to find one. Where do you get parts for them?

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  105. I have a cooks air fryer and has a plastic smell all the time and food tastes like plastic after cooking in there it also. I used it 6 times and always has this smell. I put vinegar and water in at 400 for 1 hour and still smells of plastic.

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